SmallBizGenius Analysis
Gunnar Optiks receives generally positive feedback, with customers praising the quality and effectiveness of their blue light blocking glasses. However, some customers report issues with shipping, returns, and hidden fees.
Category Breakdown
Scores based on analysis of 212 recent reviews
Product Quality
8.5/10Many reviewers praise the high quality of Gunnar glasses, citing durable frames, well-made lenses, and effective blue light blocking. For example, customers frequently mention the craftsmanship of the lenses and the quality of the included hard case and microfiber pouch.
42 reviews mention thisCustomer Service
7.8/10A significant number of reviewers highlight positive experiences with Gunnar's customer support, noting their responsiveness and willingness to resolve issues. Examples include assistance with discount codes, order adjustments, and refunds.
15 reviews mention thisShipping and Delivery
4.5/10Several customers report issues with shipping, including delays, lack of communication, and unexpected fees. Some reviewers mention orders being cancelled without proper notification or refunds being issued with deductions.
18 reviews mention thisReturns and Refunds
3.5/10A recurring complaint revolves around Gunnar's return policies, which some customers describe as restrictive and unfair. Issues include having to pay for return shipping, receiving only a partial refund, and encountering difficulties with exchanges.
12 reviews mention thisPrescription Glasses
8.0/10Customers who ordered prescription glasses generally express satisfaction with the accuracy and effectiveness of the lenses. They report improved vision and comfort while using screens.
7 reviews mention thisFit and Sizing
5.0/10Some customers have found the glasses to be either too small or lacking in size options, leading to discomfort or the inability to use the product. One reviewer noted the lack of different frame sizes for a specific model.
5 reviews mention thisPros & Cons
What Customers Love
"Feeling better every evening wearing these glasses."
"Great style, great build quality. I run, game, and work in these. Love them."
"Love the glasses and the unmatched customer support I got from the team...they were more than happy to help and solve the issue."
"The Rx glasses that I ordered work perfectly."
"When I received the glasses, I was impressed by the quality and what came with them—there was a hard case for the glasses as well as a soft pouch made of high-quality microfiber."
Common Complaints
"Was trying for weeks to figure out what was happening with my shipping and then got an email saying the order was cancelled and refund issued but i gotta pay a fee???"
"However the return policies are utter garbage. First of all you only get 80% of the price back AND you have to pay the shipping back so I’ve essentially paid for nothing."
"HUGE hidden fees a week after purchase!! If you're purchasing in the UK purchasing from the UK website you will be hit with HUGE import duties from Holland., BEWARE."
"Not enough options the fallout glasses don't have different frame size options I guess this company thinks everyone has the same size head."
"My 100 dollar glasses came with scratched lenses. Very upsetting"
Common Questions About Gunnar
Answers derived from customer review patterns
Is Gunnar legit and trustworthy?
Yes, Gunnar is a legitimate company that sells blue light blocking glasses. While the majority of customers report positive experiences with the product's quality and effectiveness, some have encountered issues with shipping, returns, and unexpected fees. It's important to carefully review the company's policies and consider potential international fees before making a purchase. Overall, Gunnar is a reputable brand, but potential customers should be aware of the potential downsides.
Based on 45 reviewsDoes Gunnar have good customer service?
Many customers praise Gunnar's customer service for being responsive and helpful in resolving issues. Reviewers mention receiving prompt assistance with discount codes, order adjustments, and refunds. However, some customers who experienced shipping or return problems express dissatisfaction with the level of support they received. While the general sentiment towards customer service is positive, experiences may vary depending on the nature of the issue.
Based on 15 reviewsIs Gunnar worth it for small business?
For small businesses or individuals who spend a significant amount of time in front of screens, Gunnar glasses may be a worthwhile investment. The glasses are designed to reduce eye strain and block blue light, which can improve comfort and productivity. However, it's important to factor in the potential costs of shipping and returns, as well as the possibility of unexpected import duties. Businesses should weigh the benefits of the product against the potential drawbacks before making a purchase.
Based on 50 reviewsWhat is Gunnar's return policy like?
Gunnar's return policy allows customers to return glasses within 30 days of purchase. However, customers are responsible for paying the return shipping costs, and only receive 80% of the original purchase price as a refund. Some customers have expressed frustration with this policy, finding it to be restrictive and unfair. It's important to carefully consider the return policy before making a purchase, especially if you are unsure about the fit or effectiveness of the glasses.
Based on 12 reviewsDo Gunnar glasses really work?
Many customers report that Gunnar glasses effectively reduce eye strain, headaches, and other symptoms associated with prolonged screen time. The amber lenses are designed to filter blue light, which can disrupt sleep patterns and cause eye fatigue. While individual experiences may vary, the majority of reviewers suggest that Gunnar glasses provide noticeable benefits for those who spend extended periods in front of screens.
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